Please double-check your address when you are checking out. If you missed that opportunity due to auto-fill, then please double-check your address in your Order Confirmation e-mail that is sent to the e-mail address that you entered upon checkout. I sometimes ship out orders in the same hour that they are placed, so if a package is returned to me due to an incorrect or an incomplete shipping address, you will be responsible for the cost of postage for the reshipment, and unfortunately I am unable to change a shipping address once it has shipped.

Thank you so much for taking the moment to double-check and for your understanding!

PINS, KEYCHAINS & PLANTS
Typically ship within 1-3 business days, but may take up to 7 business days during high volume periods.

HIMMELI
All himmeli are handmade to order and will be shipped within 4-10 business days after payment clears.

WHOLESALE ORDERS & TURNAROUND TIMES Turnaround times for wholesale orders are listed within my Wholesale Website and are updated frequently. Please reference the Portal for up-to-date information.

When an order is in transit, I am unfortunately not able to retrieve it, access it, or to change your address after it has shipped. Thank you for your understanding and patience as we all navigate through these new USPS delays.

MY PACKAGE WAS MARKED AS "DELIVERED"

I have seen an increase in packages marked as "Delivered" and appearing a few days later. Please allow a few days for the package to arrive. If you still do not have your package after a few days, you can file a Missing Package Request with the USPS.

The USPS delays will not impact HEMLEVA processing times, but please do allow for delays in delivery.

Thank you for your understanding.

IS THIS ABOUT A PACKAGE THAT IS BEING "HELD AT THE REQUEST OF THE CUSTOMER"?

This is happening due to recent changes at the USPS. This article explains more about what is happening.

SHIPPING & HANDLING

How much does shipping cost? Shipping rates for orders both domestic, international orders, and expedited orders will be calculated based on the order total, weight and the destination address.

All packages will be shipped through the USPS First Class Mail or Priority Mail which will include delivery tracking unless you checkout and select "without tracking". Shipping to countries outside of the US also include insurance and delivery confirmation. Domestic orders $10 USD and under may be shipped via USPS First Class Mail without a tracking number, which includes sticker-only orders. Orders over $125 will be shipped with Signature or Delivery Confirmation.

EXPEDITED SHIPPING / If you would like to have your order shipped via USPS Priority Mail please reach out to me before you check out so I can create a custom listing for you. If you would like USPS Priority Mail International for faster shipping, please let me know. I am more than happy to accommodate your request and can make a custom listing for the additional shipping costs. The upgraded shipping charge can vary between ~ $5-70 depending on the weight, size and final destination. As a result it is only available by request to assure that there aren't any overage or shortages charged.

SIGNATURE CONFIRMATION / for neighborhoods where packages are commonly stolen If you are aware of package thefts in your neighborhood or in the past, then I would recommend reaching out to me to make you a listing for signature confirmation to add to your order for the added security. Otherwise, if you do not do so, you are assuming responsibility for the package as outlined below.

INTERNATIONAL ORDERS

WHERE DO YOU SHIP? Almost everywhere.

UK Due to recent changes to VAT remittance, you can no longer check out at hemleva.com starting 01/01/21. You can still check out through my Etsy shop though. If there is anything you would like to purchase and it is not available in my Etsy Shop, please message me on Etsy and I will be happy to work with you to create a custom listing.

COVID-19 Due to COVID-19 there are a few countries that I can not currently ship to. For the full USPS list of countries please click here. If you place an order to any country that the USPS has temporarily suspended shipments to, your order will be held until the restrictions are lifted, or canceled.

The buyer will assume all responsibility of customs duties, taxes, and fees. I am unable to alter the price of the good or to relabel the item as a "gift". Please allow up to 90 days for your order to arrive. You will be e-mailed a tracking number, unless it is a Sticker-Only Order. I highly recommend signing up for the tracking notifications, just in case your local postal worker does not contact you.

Brazil • all shipments to Brazil must include the recipient's Tax Identification (ID) number on customs declarations and shipping labels. Any shipments missing the recipient's Tax ID will be subject to return, or even disposal, by Brazilian Customs. Acceptable Tax ID Numbers include: CPF (Individual Tax ID, similar to U.S.A.’s Social Security number), CNPJ (Business Tax ID), Passport Number

Characters • If you are from a country that uses characters, please use the Latin Alphabet when entering your shipping address to ensure that the package will arrive to the correct place.

 

Haven't received your Shipping Confirmation after the posted turnaround time above? • Then please reach out to me at hello@hemleva.com - there has been a recent glitch with my website/shipping organizer program and I will be happy to help.

RETURNED SHIPMENTS

All seconds products are final sale and can not be returned or exchanged.

If your order is returned to me due to an incorrect address, customs, VAT, or due to package refusal, I will contact you within 48 hours of my receiving it. If the returned order was due to an incorrect address then you will be responsible to pay for the reshipment. If after I contact you, I do not hear from you for 90 days, your case will be closed and any product will be forfeited.

We are not responsible for lost or stolen packages; however, a claim will be filed with the USPS. If a package is returned to us due to a customer error (e.g. incorrect name, address or package refusal), the customer will then be responsible for any re-shipment charges. If the address is correct and reverified by the buyer, a reshipment will be attempted free of charge.

If a package is lost, stolen or is missing, there will be a claim made for it as soon as possible, which is 30 days for USPS (if it was sent through Priority Mail). Which is also why I ask for you to please allow 1-3 weeks to receive your delivery & a little longer during peak holiday periods and during inclement weather.

If you would like a reshipment of a new order of goods due to it being lost along the way, you may be responsible for shipping charges once more. Otherwise we are more than happy to cancel your order, and to follow through with attempting to file a lost package claim, with the initial shipping cost being assumed by the purchaser if applicable.

After 120 days, insurance claims can no longer be filed and returned packages will be forfeited.