Hello hello! 👋🏼
If you have a question about Shipping, Processing Times, What the difference between a Tie Tack or a Rubber Clutch are, or how to buy or use a Gift Card, my FAQs are a great resource for a quick answer to many of your questions.
PLEASE NOTE: Due to my current workload, I may not be able to respond to each and every message I receive, but I always do my very best. Thank you for your understanding, and for allowing some time for me to get back to you when I can.
If this is in regards to an order, please e-mail • email@example.com and include the Order No. in the subject and close with your full name.
There have been an increase in USPS delays, and with it an increase in e-mails inquiring about orders. While the USPS delays will not impact HEMLEVA processing times, please do allow for delays in delivery. And thank you for understanding that as soon as a package is shipped, I no longer have access to it.
On Friday, April 17th, the USPS announced that there will be shipping delays that will impact all HEMLEVA orders.
USPS Priority Mail: The 2-3 day delivery window will be extended to 5-8 business days.
USPS First-Class Package Service: please allow up to 10 business days for your order to be delivered. That is 14+ days.
USPS First Class Mail International: please allow up to 60 days for your order to be delivered. That is 2+ months.
Of course, the USPS always tries to do their best to deliver packages as quickly as possible. For more information on all domestic and international service changes, please do check out the USPS website directly.
I have seen an increase in packages marked as "Delivered" and appearing a few days later. Please allow a few days for the package to arrive. If you still do not have your package after a few days, you can file a Missing Package Request with the USPS.
I would love to learn more about your shop! Please apply for a Wholesale Account through this link here.
I would love to hear what you have in mind. If you and your company would like to partner with HEMLEVA, please e-mail • firstname.lastname@example.org • with the following information, and I will reach out if the opportunity will be a good fit and work with my current content calendar and workload.
Name & Social Media Handle
Pitch / Goals / Ideal Date
Have you found a HEMLEVA product that looks like it may be a Counterfeit? Or perhaps an image that was taken by HEMLEVA and used by someone else without proper accreditation?
Then please e-mail • email@example.com • with Website URL and/or any Screenshots that you have. Thank you so much for looking out for me!