Shipping + Handling
Hemleva can currently ship anywhere within the United States as well as to several countries internationally. If your country is not included on my current shipping list, please let me know and I might be able to add your country as well!
⌂ G I F T W R A P
Gift wrapping is available at an additional charge. Please contact me if you would like to add on this feature. I am also more than happy to include a handwritten note in your order. Please type your message in the "COMMENTS" section upon checkout, or e-mail me your note.
⌂ S H I P P I N G
All himmeli will be shipped within 1-10 business days after payment clears, and pins and plants typically ship within 1-3 business days. All orders may be delayed during the holiday season due to volume and capacity.
All packages will be shipped through the USPS Priority Mail or First Class which will include both insurance as well as delivery tracking. Shipping to countries outside of the US also includes insurance and delivery confirmation.
⌂ E X P E D I T E D S H I P P I N G + S I G N A T U R E C O N F I R M A T I O N
For domestic orders, if you need expedited shipping or signature confirmation, additional fees will apply. Please contact me so that I can make those options available to you.
If you are aware of package thefts in your neighborhood or in the past, then I would recommend adding on signature confirmation to your order for the added security. Otherwise, if you do not select it, you are assuming responsibility for the package as outlined below.
⌂ L O S T O R S T O L E N P A C K A G E S
We are not responsible for lost or stolen packages; however, a claim will be filed with the USPS. If a package is returned to us due to a customer error (e.g. incorrect name, address or package refusal), the customer will then be responsible for any re-shipment charges.
If a package is lost or stolen, there will be a claim made for it as soon as possible, which is 30 days for USPS (if it was sent through Priority Mail). Which is also why I ask for you to please allow 1-3 weeks to receive your delivery & a little longer during peak holiday periods.
If you would like a reshipment of a new order of goods due to it being lost along the way, you will be responsible for shipping charges once more. Otherwise we are more than happy to cancel your order, and to follow through with attempting to file a lost package claim, with the initial shipping cost being assumed by the purchaser.
⌂ I N T E R N A T I O N A L O R D E R S
The buyer will assume all responsibility of customs duties, taxes, and fees. And I am unable to alter the price of the good or to relabel the item as a "gift".
If you are from a country that uses characters, please use the Latin Alphabet when entering your shipping address to ensure that the package will arrive to the correct place.
⌂ O R D E R R E F U S A L
We reserve the right to refuse an order at any time.
⌂ A N Y O T H E R Q U E S T I O N S
If you have any other questions in regards to shipping policy, please feel free to send me a message and I will get back to you as quickly as possible.